You may return your purchase within 30 days of receiving it for a full refund. Any return after 30 days will be an exchange or store credit.  Please send your package to:

Stages West
Attn: Return/Exchange
2765 Parkway
Pigeon Forge, TN 37863
865-453-8086

  • When returning or exchanging an item purchased, please include a note with your order number, reason for the return and contact information.
  • All return shipping is the responsibility of the customer, Stages West does not provide pre-paid return shipping labels.
  • Customers are able to utilize any desired shipping method. We only ask that you keep a tracking number to confirm delivery.
  • Only items in perfect, unused condition and in original packaging will be refunded, with the exception of shipping costs. **Please note**it may take up to 14 business days for your refund to post to your account.