You may return your purchase within 30 days of receiving it for a full refund. Any return after 30 days will be an exchange or store credit.  Please send your package to:

Stages West
Attn: Return/Exchange
2765 Parkway
Pigeon Forge, TN 37863

  • When returning or exchanging an item purchased, please include a note with your order number, reason for the return and contact information.
  • All return shipping is the responsibility of the customer, Stages West does not provide pre-paid return shipping labels.
  • You are welcome to use whatever shipping method you desire but please keep your tracking number to ensure it gets delivered.
  • Items in original packaging and in perfect, unused condition will be refunded in full, with the exception of shipping costs. **Please note**it may take up to 14 business days for your refund to post to your account.